Miss Sally Says...

to anyone that actually checks this, i am still on the road (visiting a friend, actually) and will check my email on monday. just wanted to leave this here for posterity. your grade is a reflection of your exam scores and your participation. (everyone got their participation scores for every single assignment.) any 'bonus points' during the year were applied to the last question on the final (for example, if it was totally wrong, i may have given you a -4 instead of a -5.). apart from this, there was no extra credit accepted or offered. finally, if you have a problem with your grade (a serious one, not something ridiculous like, 'i got a d, but since i showed up with a smiley face every week, is it possible to get a c? pretty pleaaaase???') then email me at sallysall@aol.com and make sure to put 4445 in the subject, or else i actually won't read it.. i left tallahassee with 755 emails on aol and i have a feeling this has mushroomed in the past week.
happy summer and all the best to you,
miss sally

Chapter 9

1.) How would someone describe a burnout?
Ans: He or she is just putting in their time until retirement.
2.) What is the difference between a Young Hawk and a Buffalo?
Ans: A Young Hawk is constantly seeking ways to improve the group and will talk about work even after work is done; an Old Buffalo puts in his or her 8 hours of work and is done when they leave.
3.) Organization Culture can enhance this type of behavior within groups:
Ans: Risk Taking behavior
4.) Police, Firemen, and high school teachers are all exmaples of this:
Ans: "burnouts"
5.) Company loyalists actively participate in Stage 2 of a CR session: T or F
Ans: False
6.) An extremely dangerous situation in which no communication conflict is taking place is:
Ans: groupthink
7.)Airheading is:
Ans: An attempt by a group member to conceal the fact that they have done very little work
8.) What is an Apology Ritual?
Ans: A rapid unthinking "I'm sorry" or "Pardon Me"

Chapter 10

1.) Monday morning and Decision Making are 2 types of ________?
Ans: business meetings
2.) Create a real agenda and start an end meetings on time are two ways to ______?
Ans: master time
3.) Regulating participation is an example of mastering time T/F?
Ans: True
4.) What are 2 ways to manage information among collaborating groups?
Ans: Information should be strategically managed and the grapevine serves as a supplementary channel of communication
5.) The CEO disseminates the organizational saga to:
Ans: as many members of the company as possible
6.)The integration system is reffered to as a supplementary channel of communication. T/F
Ans: False (grapevine)
7.) What is the number one reason that managers hate meetings?
Ans: Some people kept getting off subject
8.) The groups final face-to-face interaction is an example of ______?
Ans: Gaining Group Concensus

Chapter Nine: Managing Conflict In Groups 1. What factors influence the level of conflict within a team? Differences in propensity to take risks, differences in professional consciousness states, cultural differences, personality differences, the push and pull between collaboration and competition, the organization reward and incentive policies, and the propensity of the team to engage in or avoid groupthink. 2. Organizational culture can influence ________ - taking behavior in groups. Risk. 3. Do all group members have the same level of group consciousness? No, creating group consciousness for new members and raising the sustaining consciousness of old members provide continual sources of conflict. 4. What is a burnout? A burnout has no professional consciousness. Usually portrayed as an employee who had fought the good fight at one time but no longer capable of rallying any professional pride to his job. 5. Give an example of two professions that people tend to become “burnouts.” Police, high school teachers 6. Is a Young Hawk known for his or her chronological age or consciousness? Consciousness 7. Old Buffalo provides ________ to the consciousness of the group. Stability 8. Do company loyalists actively participate in Stage Two of the CR session? NO Chapter Ten: Facilitating Group Work Within and Between Teams and Organizations 1.Give 3 out of the top ten complaints managers have about meetings. The meeting started late, No conclusion was reached, and the meeting was disorganized 2. What rules and strategies should be established when planning and calling a meeting? Advance notice of meeting agenda, Create a realistic agenda, schedule meetings at the best time, start and end meeting on time, regulate participation, get the agenda covered, follow up meeting. 3. What are the four basic kinds of business meetings? Monday Morning Meetings, Monthly meetings, Decision-Making meetings, Planning meetings. 4. Why is the role of the In-house Communication channels important? It allows new employees to become acquainted with the company’s history through web pages, Internet, Web magazine or the companies published in house magazine. 5. What do some organizations do to promote informal social interaction within and between groups? They create social activities such as bowling or baseball leagues. 6. What is the job of the Coordinator? The job of the coordinator includes managing, integrating, and supporting the interdependent activities among team members. 7. What is the job of a Socio-Net Manager? The socio-Net manager manages the social fabric of the team, tries to humanize the potentially dehumanizing influence of working with technology, builds interpersonal relationships within the team, and helps to anticipate and manage potential disagreements and conflicts when it arises. 8. What should groups do in order the build relationships when working in virtual team environments? One should meet face to face, Maintain a web of connection, and adapt to cultural differences.

Miss Sally Says...

9
1. Which factor does not limit the level of conflict within a team?
a. differeences in risk taking
b. groupthink
c. business meeting *

2.T/F Cross cultural differences are likely to influence the level of conflict within a group?
True

3. What are the 5 classic states of professional consciousness?
- burnout, young hawk, old buffalo, company loyalist, cynic

4. Which state provides stability to the consciousness of the group?
- old buffalo

5. Name 3 symptoms of groupthink:
- rationalization of mistakes, self-censorship, forced conformity

6. Name 3 cures of groupthink:
-reduce leader dominance, keep group pride within limits, use problem solving agenda system

7. Name one way to manage group and organizational conflict:
- build group pride on work behaviors

8. Name one way to manage interpersonal conflict:
- engage in face-saving behavior

10
1. T/F Organizational effectiveness depends on enhancing communication competence in face to face contexts.
True

2. T/F e-mail remains a primary vehicle for intergroup collaboration within organizations
Fakse

3. Name 2 ways to master time:
- create a realistic agenda, start & end meetings on time

4. Name 2 types of business meeting:
-monday morning meetings, decision making meetings

5. What is the goal of any organization that is the same of any living species:
immortality

6. Who attempts to build a consensus on issues such as how, when, & where team members are going to communicate, & who will play the role of implementing the communication plan?
- communication strategist

7. What is the extent to which a medium is perceived as conveying the presence of people involved ina communication encounter?
- social presence

8. Name one way to team build in a virtual team:
- make your team members heroes

Ch. 9
1. The type of conflict which may paralyze teams and adversely influence the chances of building consensus, member satisfaction and productivity.
Answer:Bad Conflict
2. True or False: High Risk takers act this way in all settings and circumstances.
Answer: False
3. ________Produces group pride and identity.
Answer: Consciousness Raising talk
4. True or False: An old buffalo describes a person who has "fought the good fight" and is no longer capable of rallying any professional pride to do the job
Answer:False
5. True or False: A cynic is a person who has a cynical state of consciousness in the group. Distrust of the company
Answer: True
6. ___________ is the type of group member who represents a kind of ideal state of professional contentment in a group.
Answer:Company Loyalist
7. A dangerous phenomenon in which no conflict communication is taking place
Answer: Groupthink
8. One cure for Groupthink
Answer: Keep group pride within limits

Ch. 10
1. True or false: The primary vehicle for intergroup collaboration is email
Answer: False
2. List two ways of mastering time:
Answer: Create a realistic agenda, regulate participation
3. True or false: The group morale is not a concern of the group supervisors
Answer: False
4. True or false:A group leader should not allow members to verbalize all the major issues of a decision before committing to it even if a consensus has been reached
Answer: False
5. ________ type of meetings typically have a great deal of autonomy in structuring their activities and in reaching their final conclusions.
Answer: Planning Meetings
6. ___________is referred to as a supplementary channel of communication?
Answer:Grapevine
7. True or False: the role of the CEO is to disseminate the organizational saga to as many members of the company as possible
Answer: True
8. In the world of virtual teams what role is described as managing, integrating, and supporting the interdependent activities among team members.
Answer:Coodinator

Chapter 9

1. An attempt by a group member to conceal the fact that they have done very little work is _________ (airheading)
2. A condition that occurs when all group members display an overabundance of conflict. (The groupthink phenomenon)
3. Monitoring and censoring one's own personal beliefs is ______. (a symptom of groupthink)
4. When groups are competitive with eachother it raises the risk of _____. (groupthink)
5. By playing the central negative role, you are using a strategy for ____ ______. (combating groupthink)
6.Compromising is a style of ______ (conflict resolution)
7. T/F polarizing is a style of conflict resolution (fasle)
8. When a person tries to relieve tension in a group and does it innapporpriately they could be considered to be engaging in the role of playing a ____. (clown)

Chapter 10

1. Crossing territorial boundaries and network with other work groups is an _____ strategy to advance within an organization. (effective)
2. The major purpose in sending out an agenda before a meeting is ________. (to save meeting time)
3. The primary communication function and leadership function of a CEO is to ________. (royally flush out the best members within your organization)
4. T/F A basic principle of intergroup communication within an organization is that the group and the organization engage in a high level of mutual and reciprocal interaction. (True)
5. T/F By telling positive stories about groups within the organization other than your own you are not able to enhance member satisfaction and productivity. (False)
6. Organizational membership satisfaction and productivity are enhanced by intergroup ________. (Cohesion)
7. T/F Grapevine is generally accessible through social settings. (True)
8. T/F Monthly meetings often have guest speakers. (True)

Ch 9

Multiple Choice

1.Which factor is likely to influence the level of conflict within a team?
a) Individual differences in propensity to take risks
b) Differences in professional in professional consciousness states
c) Cultural Differences
d) Personality Differences
e) All of the above*

2.What is the first step in the "good conflict" process?
a) Seeking to understand all perspectives
b) Attacking the issue, not each other, and channeling emotion into collaborative problem solving
c) Acknowledging that the conflict exists*
d) Searching for common ground by aligning the conflict with the goals and purpose of the team
e) Developing a plan to describe what each person might do to solve a problem.

3. A _____ _____ is known not by his or her chronological age but by his or her consciousness.
a) Young Hawk*
b) Old Buffalo
c) Company Loyalist
d) Cynic

4. ______ _______ may have operated in the events surround the Challenger disaster.
a) Problem Think
b) Group Think*
c) Company Loyalists
d) Young Hawk

True or False

5. The informal and formal structures of an organization largely determine the degree of conflict that occurs within a work group and among the groups that constitute the organization.
*True

6. Decision-making does no extract a toll on a group's professional identity
*False

Fill in the blank

7. _________ is a noncompetitive and noncollaborative response in the face of the interpersonal and team conflict
*Avoidance

8. One whose characteristic response to conflict is __________ may believe that one should engage in mutual yielding or mutual yielding or mutual concession.
*Compromising

CH 10

Multiple Choice
1. What is the #1 reason why managers hate meetings?
a) The meeting started late
b) The meeting was disorganized
c) There was no agenda
d) Some people kept getting off the subject*

2. Which choice lists the four basic types of business meetings
a) Monday morning meetings, monthly meetings, decision-making meetings, and planning meetings.*
b) Manager meetings, monthly meetings, decision-making meetings, expense meetings.
c) Basic meetings, payroll decisions , problem-making meetings, and organizing meetings.
d) Tuesday morning meetings, monthly meetings, relation-making meetings, and planning meetings.

3. What type of meeting meets only once a month?
a) Monthly meetings*
b) Decision-making meetings
c) Monday morning meetings
d) Planned meetings

True or False

4. According to Theory X, The Corporate hero is a manager who is assertive and task-oriented.
*True

5. Coordination refers to managing , bossing people around, and supporting the interdependent activities among team members.
*False (The bossing people around is false, integrating should be there instead)

6. The socio-Net manager serves much the same function as the socio-emotional leader.
*True
Fill in the blanks

7. One of the first decisions you will make as a new supervisor is whether or not you should call a ________.
*Meeting

8. Communication ________competence depends on effectiveness and appropriateness
*competence

For some reason the letters are not posting for the 1st 8 questions. Sorry!


This person has no professional conciousness.
Cynic
Burnout**
Young hawk
Old buffalo
Company loyalist

This person is no tknown by his or her chronological age, but by his or her conciousness.
Cynic
Burnout
Young hawk**
Old buffalo
Company loyalist

These type of people provide stability to the consciousness of the group.
Cynic
Burnout
Young hawk
Old buffalo**
Company loyalist

This type of person never ventilates about upward supervisors, competing work groups, or people being served. They embrace an almost static state of group euphoria.
Cynic
Burnout
Young hawk
Old buffalo
Company loyalist**

This person has a “bitter” state of conciousness in the group.
Cynic**
Burnout
Young hawk
Old buffalo
Company loyalist

“I’m sorry…” is an example of…
Tag questions
Disclaimer
Apology ritual**
Trivial adjectives

“Don’t get me wrong, I would never, ever presume to be bossy but…” is an example of…
Tag questions
Disclaimer**
Apology ritual
Trivial adjectives

“Oh phooey – that’s the group’s way of thinking. I like to do my own work and not waste all my time.” Is an example of…
Tag questions
Disclaimer
Apology ritual
Trivial adjectives**

Chapter 10 Questions

1. A routine weekly meeting within a formal organization usually calls for a “tell” leadership style on the part of the supervisor.
a. Decision-making meetings
b. Monthly meetings
c. Monday Morning meetings**
d. Planning Meetings

2. These committees usually have a great deal of autonomy in structuring their activites and in reaching their activities and in reaching their final conclusions.
a. Decision-making meetings
b. Monthly meetings
c. Monday Morning meetings
d. Planning Meetings**

3. These meetings require considerable leadership skills; they also involve distinct risks to the leader.
a. Decision-making meetings**
b. Monthly meetings
c. Monday Morning meetings
d. Planning Meetings

4. Many organizations bring their work groups together in a formal meeting once a month.
a. Decision-making meetings
b. Monthly meetings**
c. Monday Morning meetings
d. Planning Meetings

5. TIP stands for:
a. Team in Progress
b. Team Identity Package**
c. Team Identification Program
d. Team Identification Package

6. A solution to the dominant participants in a meeting is to…
a. Schedule meetings at the best time
b. Get the agenda covered
c. Advance notice of meeting agenda
d. Regulate participation**


7. You should not prepare a schedule that you cannot finish in one scheduled meeting. You’re goal is to…
a. Schedule meetings at the best time
b. Get the agenda covered**
c. Advance notice of meeting agenda
d. Regulate participation

8. Routine business meetings are fixed, often on a yearly basis, so that people can schedule around them. This is a great example of…
a. Schedule meetings at the best time**
b. Get the agenda covered
c. Advance notice of meeting agenda
d. Regulate participation

Chapter 6
*According to the author, communication at its basic level is social cognition and goal-directed action.
*Saying “Uh-huh” is an example of _______ (paralanguage)
*Two primary codes used messages are _____ and _____ (nonverbal and verbal)

Chapter 7
*A ______ type of leadership most characteristic of a leader centered leader. (autocratic)
*A ________ is the additive force of all group members who are cooperatively working to achieve a group goal. (cohesion)
*Which DOES NOT fit in the following list: referent, legitimate, expert, conductive, reward. (conductive)

Chapter 8
*T/F- People always play the same roles in a specific group. (true)
*____ is is a negative followership behavior? (help seeking)
*The primary role of the active listener is to ______. (keep the task leader in line)

Chapter 6
Nonverbal messages not only help us interpret the internal states of others, they can also be used in ones pursuit of one’s communication _______.
a) Goals (answer)
b) Dreams
c) Style
d) Message

2. Regarding space communicates: We are all not affected by where we are in relation to other people and places.
*False

3. In a broad sense, kinesics refers to______.
a) movement
b) talking
c) body language (answer)
d) space

Chapter 7
1. According to Marston, what are the four emotional states that might affect the type of designated leader an individual might become
a) dominance, inducement, submission, and compliance
b) dominance, wisdom, submission, and compliance
c) intelligence, inducement, submission, and advancement
d)dominance, inducement, proximity, and compliance

2. The person-centered leadership style flows from a leader’s ability to adapt communication to the demands of the individual involved and the nature of the situation and communication context.
*True

3. Any volunteer work group needs self-esteem booster shots, positive strokes, and "warm fuzzies" to maintain a high level of participation and involvement
*True

Chapter 8
1. In order to reduce uncertainty and make our communication behavior more predictable and routine, our communication is organized by_______ ________.
a)Social Roles (answer)
b)Tension Releasers
c)Stress Relievers
d)Attitude Adjustments

2. The person who plays this role not only has the ability to be funny but also is aware of the sensibilities of the group in given work environments.
a)Task Leader
b)Social-Emotional Leader
c)Tension Releaser (answer)
d)Questioner

3. How many roles are there in small groups?
a)2
b)5 (answer)
c)6
d)8

Chapter 6

1. What is the general term we use to describe the sense making process, the process by which people form and use impressions to guide their actions?
a. social cognition*
b. organization
c. expression

2. Which dimension generally indicates the degree to which a culture values behaviors as power seeking, assertiveness, achievement or such factors as caring for others, social support, and nurturance?
a. uncertainty avoidance
b. masculinity- femininity*
c. power distance

3. T/F SYMLOG is a user friendly way for a work group to engage in group perspective taking.
True

Chapter 7

1. Which approach to leadership asks us to look at a composite of desirable qualities that usually distinguish leaders from non leaders?
a. power approach
b. stylistic approach
c. trait approach*

2. Which are emergent leader perspectives?
a. trait, power, stylistic, motivational
b. situational, role-emergence, functional *
c. role & rule, persuasive, person

3. Goal setting, agenda making, clarifying, and summarizing are part of which leadership domain?
a. procedural*
b. task
c. interpersonal

Chapter 8

1. Which is NOT a frequently played role?
a. task leader
b. active listener
c. active releaser*

2. Who is an abrasive & overly dominant person in the group?
a. agressor *
b. doormatter
c. airhead

3. T/F Not all decision making is fraught with conflict.
False

Chapter 6.

1. A reciprocal process in which we use impressions of individuals and situations to construct verbal and nonverbal messages in an attempt to engage in effective and appropriate interaction with other in our social world is:

a. intrapersonal communication
b. interpersonal communication (answer)
c. spatial communication
d. verbal communication

The sounds a person makes that accompany his or her verbal messages are called ___________________. (paralanguage)

Body language is also known as _________________. (kinesics)

Chapter 7

(T/F) Any volunteer work group needs self-esteem booster shots, positive strokes, and “warm fuzzies” to maintain a high level of participation and involvement. (True)

___________________ is grounded in the authority that is granted the leader by the team or organization that furnishes the context for communication.
Person-centered leadership
Power-centered leadership
Role-centered leadership
Position-centered leadership (answer)

_________________ flows from a leader’s ability to adapt communication to the demands of the individual involved and the nature of the situation and communication context..
Person-centered leadership style (answer)
Power-centered leadership style
Role-centered leadership style
Position-centered leadership style

Chapter 8

Conflict and tension are avoidable when working in teams. (False – they are inevitable)

The __________ projects a group personality that would earn a low double-digit I.Q score.
Whining
Eggheading
Airheading (answer)
Doormatting

These people are too submissive for both their and the group’s own good.
Whining
Eggheading
Airheading
Doormatting (answer)